Back To Top

Car Insurance FAQs

CAN I DRIVE ANY CAR WITH MY POLICY?

Most of our policies will cover you to drive any car if you’re over the age of 25 years old, are the policyholder (and not a named driver, and do not work in the motor trade). Cover will usually be restricted to Third Party and you will need to ensure the car is covered in it’s own right and you have the owner’s permission. However, always check your certificate of insurance or call us on 01622 766960 for clarification.

DOES MY CREDIT SCORE AFFECT MY MOTOR INSURANCE PREMIUM?

Some insurers use your credit score to decide your premium or whether to provide a quote at all.

CAN I TRANSFER MY NO CLAIMS DISCOUNT (NCD) TO ANOTHER INDIVIDUAL?

There are only exceptional circumstances where a NCD can be transferred to another driver. It would be worth a call to us on 01622 766960 so that we can discuss the circumstances.

CAN I ADD A TEMPORARY DRIVER?

Yes, you are able to add a temporary driver to your policy. Please give us a call on 01622 766960 and select Option 3 for Customer Services.

CAN I ADD A TEMPORARY VEHICLE?

Yes, you are able to add a temporary vehicle to your policy. Please give us a call on 01622 766960 and select Option 3 for Customer Services Team.

CAN I PAY MONTHLY?

If you wish to spread the cost of your insurance over the year, we have a facility available via Premium Credit Limited. You can select this option when you purchase the cover (T & C’s will apply).

WHY DO YOU NEED TO HAVE CAR INSURANCE?

It is a requirement by law to hold Car Insurance. It is seen as a financial safety net if you cause an accident and will mean a third party is not left stranded financially in the event of an accident or incident.

DO I HAVE COVER FOR BUSINESS USE?

You need to inform us if you use your vehicle for business use or select the option to include this in your quotation. If you simply drive to one permanent place of work, this is classed as commuting, but if you are driving to different sites/meetings you will need to extend your insurance to include the correct level of cover.

CAN I USE MY CAR FOR VOLUNTARY WORK?

Yes, you’re able to use your vehicle for voluntarily work providing that any mileage allowance does not exceed the current HMRC Mileage Rates.

WHAT DOES NO CLAIMS BONUS PROTECTION COVER?

No Claims Bonus Protection does not protect the price of your policy following a claim but it does protect the amount of years that you have built up. It will allow you to have a certain amount of claims in a period of time before the no claims bonus is affected.

WHAT LEVELS OF COVER CAN I CHOOSE FROM?

We can offer you cover on a fully comprehensive basis or third party, fire and theft. In addition, you can select additional add-ons such as breakdown cover or legal expenses.

DO YOU HAVE CANCELLATION FEES OR ADMINISTRATION CHARGES?

CSIS do not charge fees, however, it’s important to check the policy
wording as some of the insurers we use may charge for cancellation, administration or mid-term fees. We are happy to discuss this with you if you would prefer to call us on 01622 766960.

Can't find what you're looking for? Give us a call today on 01622 766960

 

GET A CAR INSURANCE QUOTE

Why choose CSIS?

Our customer service, and treating customers fairly is at the heart of what we do. Rated 'Excellent' for our service on Trustpilot. We are always happy to speak to you on the phone, and our policies include the following as standard:

  • Competitive premiums
  • Friendly, knowledgeable staff
  • Helpful phone service
  • A range of cover & options
  • Monthly & annual premium options
  • Immediate cover available

parlimentary-review@2x.png

 

 

Quality coverage while giving back

Car Insurance
AdobeStock_251532458.jpeg

We work with a range of insurers to provide you cover that's right for you.

Roadside Assistance and Motor Legal Expenses options available. Great customer service to give you peace of mind that we are always here for you.

Start a Car QuoteMore on Car Insurance

Home Insurance
AdobeStock_182428077.jpeg

We offer a range of home insurance policies to suit your needs.

Family Legal Expenses and Home Emergency options available. A first class customer service team thats always here when you need us.

Start a Home QuoteMore on Home Insurance

Travel Insurance
AdobeStock_144939023.jpeg

CSIS have become the provider of choice for many satisfied customers.

Cover options include Medical Assistance, Repatriation and Cancellation. This is paired with our great customer service here whenever you might need us.

Start a Travel QuoteMore on Travel Insurance




A reputation you can trust.

Don’t believe us? Just read through some of the many reviews we have from our happy customers.

 

Call our friendly sales team today on

01622 766960 

or email us at insurance(at)csis.co.uk

 
Office Hours:
  • 8:30am - 5:30pm Mon-Fri
  • 9:00am - 1:00pm Sat

 

 

Civil Service Insurance Society, 1st Floor Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB Company Reg. No. 34117. CSIS is authorised and regulated by the Financial Conduct Authority, regulation number 304151. All information on this site is intended for permanent residents of the UK and Northern Ireland only. CSIS is a ‘Not for Profit’ organisation.