Home insurance
you can count on.

A range of insurers to meet your needs

You won't find us on any price comparison sites as we prefer to deal directly with all our customers from initial enquiry, and throughout the life of the policy. We do however have access to a range of well known insurers to ensure we can offer you insurance that meets your needs, and at competitive pricing.
 

• Axa Insurance UK Plc
• Ageas Insurance Ltd
• Covea Insurance Plc
• MDSCO Ltd t/a Midas
• Salvation Army General Insurance Corporation Ltd (sagic)

Your home insurance excesses explained

The "excess" is the amount you will be asked to pay towards a claim.
As this may vary depending on the insurance policy you buy from us, we will explain this to you over the telephone when we arrange your quotation.

These amounts may also vary:

• due to the specific type of insurance or property insured
• where a higher voluntary deduction has been selected

Your policy schedule will also detail any excesses applicable to your cover, and our friendly team will always be happy to answer any further questions you may have.
 

Terms and conditions

Home Insurance is underwritten by a range of insurers. Finance, if required, will be provided by Premium Credit Ltd. Please note that all quotations are subject to Terms and Conditions. Full Policy Wordings are available upon request.

At CSIS we always strive to give you the best deal. We have found that, by talking to you rather than asking a standard set of questions, we can better find the right policy for you.

If your policy is due for renewal within the next 30 days please get a quote online or call our friendly sales team on:

01622 766960

GET A QUOTE

9am - 5pm Monday - Friday

Family Legal Expenses Cover

The Family Legal Expenses cover is provided by All Broker Services Ltd (underwritten by Alwyn Insurance Company Ltd) at a cost of £24.00 including Insurance Premium Tax.

This covers issues such as:

• Property or employment disputes
• Personal injury
• Personal identity theft
• Consumer Contract Disputes
• Protecting your Property
• Tax Enquiries
• Clinical and Medical Negligence
• Defence of Your Legal Rights
• Jury Service and Witness Expenses

Covers up to £100,000 worth of legal costs.

Exclusions include but are not limited to:

• Cover for business tax affairs or tax returns which are incomplete, incorrect or submitted late
• Cover under defence or your legal rights for fines, compensation, damages or penalties

Home Emergency Cover

The Home Emergency cover is provided by All Broker Services Ltd (underwritten by Alwyn Insurance Company Ltd) at a cost of £60.00 inclusive of Insurance Premium Tax.

This covers issues such as:

• Emergency repairs to your heating, electric or gas supply
• Internal plumbing and drainage, blockage
• Failure or leak of your toilet system
• Pest infestation
• Windows, doors and locks, lost or broken keys
• Damage to the roof

There is cover up to £1,000 per emergency, plus a £500 contribution towards a new boiler in the event of your boiler being deemed beyond economic repair.

Exclusions include but are not limited to:

• Cover for heating systems which are beyond economic repair
• Cover for supply pipes or drainage systems which are the responsibility of the utility company
• Cover for glass or locks in internal doors

Please see product documentation for full list of exclusions.

What information do I need to assist with the quote process?:
 

• Property details:
  When was the property built, is any part of the home listed, the type of property (i.e. detached/mid-terrace/bungalow).
• Structure details:
  What are the walls made of, what type of roof construction, percentage of flat roof.
• Room Details:
  The total number of rooms including bathrooms and bedrooms.
• Personal Details:
  Details of previous claims made, and details about any joint applicants.

Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.
 

Ageas House Guard Prestige
Household claims 0345 168 5685
The Household claims helpline is open 24 hours a day, 365 days a year. Calls charged at local rates.

Ageas House Guard: 0345 122 3019

All Broker Services Ltd Home Emergency
Phone 08009994205 24/7 365 days a year

All Broker Services Ltd Family Legal
Phone 03448406345

AXA Advance Home
Contents and Buildings claims – 03300246843
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).
Legal Helpline – 03300246861 – Free and confidential legal helpline service
Identity Theft Helpline – 03300248687 (Please note that a confidential service is automatically included if the Policy Holder has contents cover).
Health at Hand – 03301598327 – A health information telephone service available 24 hours a day, 365 days a year

AXA Extra & First Home
Contents, Personal possessions and Buildings claims – 03300246842
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).

Broker Direct Home
Phone – 01204600364

Covea Home
Phone 03300242255 24/7 or online at www.coveainsurance.co.uk/reportclaim

GEO Standard Home Insurance
General Claims advice and assistance: 0345 0744760
Legal and Tax Helpline: 0344 770 1040 and quote ‘Geo Underwriting – Family Legal Expenses’
Lifestyle Counselling Helpline: 0344 770 1036 and quote ‘Geo Underwriting – Family Legal Expenses’
Health and Medical Information service: 0344 770 1036 and quote ‘Geo Underwriting – Family Legal Expenses’
Home Emergency Helpline: 0333 234 3516 and quote ‘Geo Underwriting Home Emergency Insurance’ (suspected gas leaks must be immediately reported to the National Gas Emergency Service on 0800 111 999).

Midas Jewel Home Insurance (for policies purchased before 01.10.24)
General Claims advice and assistance: 0330 123 5748
Home Emergency Assistance: 0330 303 1363 (you are responsible for the payment of any fees or costs resulting from the use of this service but you may be reimbursed if you go on to make a valid claim under the policy)
Legal Helpline: 01275 376070 (excluding bank holidays)
Debt Counselling: 01275 376070 (excluding bank holidays)
24 Hour Emergency Glass Replacement and Board Up Service: 0870 870 7171 (any repairs or arrangements made will be at your expense but may be reimbursed within the policy terms and conditions if you make a valid claim under the policy). 

Midas Jewel Home Insurance (for policies purchased after 01.10.24)
General Claims advice and assistance: 0330 111 4871
Home Emergency Assistance: 0330 303 1363 (you are responsible for the payment of any fees or costs resulting from the use of this service but you may be reimbursed if you go on to make a valid claim under the policy)
Legal Helpline: 01275 376070 (excluding bank holidays)
Debt Counselling: 01275 376070 (excluding bank holidays)

Midas Standard Home Insurance (for policies purchased after 01.10.24)
General Claims advice and assistance: 0330 111 4871
Home Emergency Assistance: 0330 234 3516 (you are responsible for the payment of any fees or costs resulting from the use of this service but you may be reimbursed if you go on to make a valid claim under the policy)
Legal and Tax Helpline: 0344 770 1040 and quote 'Midas - Family Legal Expenses'
Lifestyle Counselling Helpline: 0344 770 1036 and quote 'Midas - Family Legal Expenses'

PEN
Please refer to your policy schedule.

Sagic
General Claims advice and assistance: 0300 030 1865
Home emergency assistance (Domestic Home Care): 01444 442800 and quote ‘SHE’ (suspected gas leaks must always be reported to National Gas Emergency Service on 0800 111 999)
Family legal expenses: 0344 770 1040 and quote “Sagic – Family Legal Expenses Insurance”.

Zurich Home Solutions
Claims advice and assistance – 08009234200 or online - click here
Home emergency assistance – 08009234202 24 hours a day (stating you are a CSIS customer)
Family Legal Expenses – DAS on 03448939313 quoting reference 6802507

Zurich – ZPC
0800096999 or +441625886994 if outside the UK