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We are sorry. Due to unforeseen staff absence and to ensure we are able to continue to provide the best possible service, we are temporarily altering our weekday telephone opening hours to 10am-4pm.

Should you need a new business quotation, you can complete this online, or you can email us at sales(at) with your contact details, and we will aim to call you back within 24 hours. For any existing policies, you can email us at insurance(at) and we will respond to your query as quickly as possible.

Home insurance
you can count on.

Whether you live in a town or in a cottage in the countryside we can offer a range of home policies that will look after you if something goes wrong. Optional family legal and home emergency cover and our great customer service means you'll have peace of mind you count on.

Start a Quote

Transparency & trust from the insurance people who care.

Protect your home with our range of buildings, contents and combined policies to meet your needs. Our friendly and knowledgeable team are here for you.

With our great service you can trust CSIS to protect your possessions with care. Our optional family legal and home emergency cover can also be added to any policy if required.

Get a Quote

Key features and benefits.


  • Competitive pricing from a range of insurers
  • A range of buildings, contents and combined policies
  • Optional home emergency and family legal cover
  • 8 out of 10 clients renew with us each year
  • Monthly and Annual premium payment available
  • Immediate cover available
  • Helpful phone service

Call us today for a quote on 01622 766960


Policy not quite up
for renewal yet?

Leave it with us and we will remind you.

Request a Reminder

More about our coverage...

If you’re new to CSIS or an existing customer and you need information, this guide will help you learn more about our home insurance coverage and the additional options that are available to you.



A range of insurers to meet your needs

You won't find us on any price comparison sites as we prefer to deal directly with all our customers from initial enquiry, and throughout the life of the policy. We do however have access to a range of well known insurers to ensure we can offer you insurance that meets your needs, and at competitive pricing.

  • Axa Insurance UK Plc
  • Ageas Insurance Ltd
  • Broker Direct Plc (underwritten by Accredited Insurance Europe Ltd)
  • Covea Insurance Plc
  • Geo Underwriting Service Ltd
  • Pen Underwriting Ltd
  • Salvation Army General Insurance Corporation Ltd (sagic)
  • Zurich Insurance Company Ltd
Your home insurance excesses explained

The "excess" is the amount you will be asked to pay towards a claim.
As this may vary depending on the insurance policy you buy from us, we will explain this to you over the telephone when we arrange your quotation.

These amounts may also vary:

  • due to the specific type of insurance or property insured
  • where a higher voluntary deduction has been selected

Your policy schedule will also detail any excesses applicable to your cover, and our friendly team will always be happy to answer any further questions you may have.

Terms and conditions

Home Insurance is underwritten by a range of insurers. Finance, if required, will be provided by Premium Credit Ltd. Please note that all quotations are subject to Terms and Conditions. Full Policy Wordings are available upon request.

At CSIS we always strive to give you the best deal. We have found that, by talking to you rather than asking a standard set of questions, we can better find the right policy for you.

If your policy is due for renewal within the next 30 days please get a quote online or call our friendly sales team on:

01622 766960


Mon to Fri, 8:30am - 5:30pm
Sat, 9:00am - 1:00pm


Family Legal Expenses Cover

The Family Legal Expenses cover is provided by Sparta Insurance Services Group Ltd (underwritten by Alwyn Insurance Company Ltd) at a cost of £24.00 including Insurance Premium Tax.

This covers issues such as:

  • Property or employment disputes
  • Personal injury
  • Personal identity theft
  • Consumer Contract Disputes
  • Protecting your Property
  • Tax Enquiries
  • Clinical and Medical Negligence
  • Defence of Your Legal Rights
  • Jury Service and Witness Expenses

Covers up to £100,000 worth of legal costs.

Exclusions include but are not limited to:

  • Cover for business tax affairs or tax returns which are incomplete, incorrect or submitted late
  • Cover under defence or your legal rights for fines, compensation, damages or penalties

Home Emergency Cover

The Home Emergency cover is provided by Sparta Insurance Services Group Ltd (underwritten by Alwyn Insurance Company Ltd) at a cost of £60.00 inclusive of Insurance Premium Tax.

This covers issues such as:

  • Emergency repairs to your heating, electric or gas supply
  • Internal plumbing and drainage, blockage
  • Failure or leak of your toilet system
  • Pest infestation
  • Windows, doors and locks, lost or broken keys
  • Damage to the roof

There is cover up to £1,000 per emergency, plus a £500 contribution towards a new boiler in the event of your boiler being deemed beyond economic repair.

Exclusions include but are not limited to:
  • Cover for heating systems which are beyond economic repair
  • Cover for supply pipes or drainage systems which are the responsibility of the utility company
  • Cover for glass or locks in internal doors

Please see product documentation for full list of exclusions.


What information do I need to assist with the quote process?:
  • Property details:
    When was the property built, is any part of the home listed, the type of property (i.e. detached/mid-terrace/bungalow).
  • Structure details:
    What are the walls made of, what type of roof construction, percentage of flat roof.
  • Room Details:
    The total number of rooms including bathrooms and bedrooms.
  • Personal Details:
    Details of previous claims made, and details about any joint applicants.


Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.

AXA Advance Home
Contents and Buildings claims – 03300246843
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).
Legal Helpline – 03300246861 – Free and confidential legal helpline service
Identity Theft Helpline – 03300248687 (Please note that a confidential service is automatically included if the Policy Holder has contents cover).
Health at Hand – 03301598327 – A health information telephone service available 24 hours a day, 365 days a year

AXA Extra & First Home
Contents, Personal possessions and Buildings claims – 03300246842
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).

Ageas House Guard Prestige
Household claims 0345 168 5685
The Household claims helpline is open 24 hours a day, 365 days a year. Calls charged at local rates.

Ageas House Guard: 0345 122 3019

Broker Direct Home
Phone – 01204600364

Covea Home
Phone 03300242255 24/7 or online at

GEO Standard Home Insurance
General Claims advice and assistance: 0345 0744760
Legal and Tax Helpline: 0344 770 1040 and quote ‘Geo Underwriting – Family Legal Expenses’
Lifestyle Counselling Helpline: 0344 770 1036 and quote ‘Geo Underwriting – Family Legal Expenses’
Health and Medical Information service: 0344 770 1036 and quote ‘Geo Underwriting – Family Legal Expenses’
Home Emergency Helpline: 0333 324 3516 and quote ‘Geo Underwriting Home Emergency Insurance’ (suspected gas leaks must be immediately reported to the National Gas Emergency Service on 0800 111 999).

Midas Jewel Home Insurance
General Claims advice and assistance: 0330 123 5748
Home Emergency Assistance: 0330 303 1363 (you are responsible for the payment of any fees or costs resulting from the use of this service but you may be reimbursed if you go on to make a valid claim under the policy)
Legal Helpline: 01275 376070 (excluding bank holidays)
Debt Counselling: 01275 376070 (excluding bank holidays)
24 Hour Emergency Glass Replacement and Board Up Service: 0870 870 7171 (any repairs or arrangements made will be at your expense but may be reimbursed within the policy terms and conditions if you make a valid claim under the policy). 

Please refer to your policy schedule.

General Claims advice and assistance: 0300 030 1865
Home emergency assistance (Domestic Home Care): 01444 442800 and quote ‘SHE’ (suspected gas leaks must always be reported to National Gas Emergency Service on 0800 111 999)
Family legal expenses: 0344 770 1040 and quote “Sagic – Family Legal Expenses Insurance”.

Sparta Home Emergency
Phone 08009994205 24/7 365 days a year

Sparta Family Legal
Phone 03448406345

Zurich Home Solutions
Claims advice and assistance – 08009234200 or online - click here
Home emergency assistance – 08009234202 24 hours a day (stating you are a CSIS customer)
Family Legal Expenses – DAS on 03448939313 quoting reference 6802507

Zurich – ZPC
0800096999 or +441625886994 if outside the UK


Frequently Asked Questions...

Find answers to commonly asked questions about CSIS home insurance.

View the FAQs

Let or second home?

We can help with arranging insurance cover for a variety of assets such as let properties, unoccupied properties and UK holiday homes.

At CSIS we are always striving to get you the best deal. We have found by talking to you rather than asking a standard set of questions we may be able to offer the best premium for you.

Discover More

Why choose CSIS?

Our customer service, and treating customers fairly is at the heart of what we do. Rated 'Excellent' for our service on Trustpilot. We are always happy to speak to you on the phone, and our policies include the following as standard:

  • Competitive premiums
  • Friendly, knowledgeable staff
  • Helpful phone service
  • A range of cover & options
  • Monthly & annual premium options
  • Immediate cover available




A reputation you can trust.

Don’t believe us? Just read through some of the many reviews we have from our happy customers.


Call our friendly sales team today on

01622 766960 

or email us at insurance(at)

Office Hours:
  • 8:30am - 5:30pm Mon-Fri
  • 9:00am - 1:00pm Sat



Civil Service Insurance Society, 1st Floor Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB Company Reg. No. 34117. CSIS is authorised and regulated by the Financial Conduct Authority, regulation number 304151. All information on this site is intended for permanent residents of the UK and Northern Ireland only. CSIS is a ‘Not for Profit’ organisation.