Back To Top

We are sorry. Due to unforeseen staff absence and to ensure we are able to continue to provide the best possible service, we are temporarily altering our weekday telephone opening hours to 10am-4pm.

Should you need a new business quotation, you can complete this online, or you can email us at sales(at) with your contact details, and we will aim to call you back within 24 hours. For any existing policies, you can email us at insurance(at) and we will respond to your query as quickly as possible.

Travel insurance
you can trust.

Whether holidaying in the UK or abroad our comprehensive annual and single trip travel insurance policies will give you complete peace of mind. Optional luggage and personal money cover and our great customer service means you'll have a travel policy you can trust.

Start a Quote

If you are a CSPA member, please click here for a quote.

Transparency & trust from the insurance people who care.

Our high levels of cover include medical assistance, repatriation and cancellation as standard. And our friendly and knowledgable team are here for you.

With our great service you can trust CSIS to choose which cover is right for you and your family. Our optional luggage and personal money cover can also be added to any policy if required.

Get a Quote

If you are a CSPA member, please click here for a quote.

Key features and benefits.


  • Single trip or annual travel cover available
  • Optional cruise cover available
  • Cancellations and delays cover available
  • Pre-existing medical conditions*
  • Personal liability cover
  • UK contact centres

*If declared and subject to underwriter acceptance.

Quote and buy online or call us on 01622 766960


If you are a CSPA member, please click here for a quote.

Policy not quite up
for renewal yet?

Leave it with us and we will remind you.

Request a Reminder

More about our coverage...

If you’re new to CSIS or an existing customer and you need information, this guide will help you learn more about our travel insurance coverage and the additional options that are available to you.



At CSIS, we work with Aneevo and their providers to enable you to quickly and easily compare travel insurance based on your requirements.  Our aim is to find you the right cover at the best price.

Features & benefits of travel insurance

When you compare and buy travel insurance via CSIS, a typical policy offers the following features and benefits:

Single trip & annual multi-trip policies

Aveeno’s single trip travel insurance protects you for one, singular trip of up to 365 days – it can even cover all companions in one policy to avoid the need of completing multiple policies. With no upper age limit and zero excess options available, you can feel confident that you’ll find the right deal for your next trip.

For avid travellers planning on travelling multiple times within the year (up to 93 days) - in the UK or abroad, then you may benefit from annual multi-trip travel insurance. For the most part, this is available for travellers of any age – though some insurance providers will cap at the age of 75.

Medical expenses

Medical expenses cover ensures that you aren’t left with a stack of medical bills if you fall ill or have an accident and subsequently require medical attention while on holiday. It covers anything from a visit to the doctors right up to hospitalisation and ongoing treatment.

Pre-existing medical conditions

Travel insurance for existing medical conditions can be hard to come by. However, thanks to our partnership with, there’s no need for a medical certificate and you won’t be asked to list all of your medications.

Personal liability

Personal liability cover provides you with financial protection in the event of any injuries or damages that you cause to a third-party whilst you’re on holiday.

Baggage & belongings

Baggage and belongings cover provides protection against the risk of your suitcase and its contents being lost or damaged during transit. It also covers personal belongings, whether they are in your suitcase or not.

Terrorism cover

Terrorism cover provides financial protection against the costs that you might incur as a result of an act of terrorism. This includes, but isn’t limited to medical expenses, transport, travel home and evacuation to a safe place.

Please note: Features, benefits and cover will vary by insurer. It’s therefore important to read an insurance providers policy booklet and terms in full before you buy travel insurance.

A fast and easy application

Applying for our Travel Cover only takes a few minutes.  Our online application has been designed to be quick, simple and straightforward, just remember to answer all the questions correctly and we’ll then present you with the choice from our providers that fits your individual requirements.

That way, you can pick the perfect cover for you!

Get a travel quote

If you are a CSPA member, please click here for a quote.


If we can't offer you the travel insurance cover you want, or your premium is higher than you expected because you have serious medical conditions, you may be able to get help by accessing the Money and Pensions Service (MaPS) Directory online at or by calling them on 0800 138 7777 (Mon-Fri 8am - 6pm).


  • Do you have at least 6 months left on your passport?
  • Do you need a visa for the country you are visiting?
  • What are the coronavirus restrictions on the area you are travelling to?
  • Have you checked the FCDO advice on the area you are travelling to/through?


Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.

Able 2 Travel
24 Hour Medical Emergency Assistance - +44(0)2038240742, when you return 01702746560 or

Good 2 Go Extra
+44(0)01444465590 or download a claim form or 24 Hour Medical assistance - +44(0)1444465573

01702553443 or 24 Hour Medical Emergency Assistance +44(0)2038197170

Avion (For policies purchased after 04.04.23)
Medical assistance team: Healix International
Telephone: +44 (0) 20 8057 3896
Email: internationalhealthcare(at)
For all other claims:
Telephone: 01702 746549
Email: info(at)

Ready to Go (AIG)
+44(0)1273740925 or aigtravelclaims(at), 24 Hour Medical Emergency Assistance +44(0)1273740927 or uk.assistance(at) Crisis Response Services (Gold policy holders only) +44(0)1273740927

Fit4Travel (White Horse Insurance UK Limited)
Emergency Medical Assistance  +44(1)733 22 4357
Claims when you return: 01733 224823 or email claims(at)

FreeSpirit Flex
Emergency Medical Assistance +44(0)2038197170 or internationalhealthcare(at) Download a claims form or call 03301028698
For all other claims:
Telephone: +44 (0) 1608 641 351
Email: claims(at)

Freespirit Flex (for policies purchased after 01.04.24)
24 Hour Emergency Medical Assistance: +44 (0)343 2270843
Claims when you return: +44(0)343 2270842 or email

Escape (AIG)
+44(0)1273740925 or aigtravelclaims(at), 24 Hour Medical Emergency Assistance +44(0)1273740927 or uk.assistance(at)

Red Sands
Emergency Medical Assistance 01444 4465573
General Claims 01444 4655590
Legal Advice 0345 2411875

ETI Services 
01403788983 or download a claim form
Mayday Assistance +44(0)1444454540

Beyond Travel Insurance
24 Hour Emergency Medical Assistance: +44(0)20 86084163
Claims when you return: 01608 641351


Frequently Asked Questions...

Find answers to commonly asked questions about CSIS travel insurance.

View the FAQs

If we can't offer you the travel insurance cover you want, or your premium is higher than you expected because you have serious medical conditions, you may be able to get help by accessing the Money and Pensions Service (MaPS) Directory online at or by calling them on 0800 138 7777 (Monday - Friday 8am - 6pm).

Why choose CSIS?

Our customer service, and treating customers fairly is at the heart of what we do. Rated 'Excellent' for our service on Trustpilot. We are always happy to speak to you on the phone, and our policies include the following as standard:

  • Competitive premiums
  • Friendly, knowledgeable staff
  • Helpful phone service
  • A range of cover & options
  • Monthly & annual premium options
  • Immediate cover available




A reputation you can trust.

Don’t believe us? Just read through some of the many reviews we have from our happy customers.


Call our friendly sales team today on

01622 766960 

or email us at insurance(at)

Office Hours:
  • 8:30am - 5:30pm Mon-Fri
  • 9:00am - 1:00pm Sat



Civil Service Insurance Society, 1st Floor Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB Company Reg. No. 34117. CSIS is authorised and regulated by the Financial Conduct Authority, regulation number 304151. All information on this site is intended for permanent residents of the UK and Northern Ireland only. CSIS is a ‘Not for Profit’ organisation.