Important update for customers with a BBCPA, CSPA, CSSC, HASSRA, NARPO, NFOP or NHSRF travel scheme policy. In light of Mayday ceasing trading as of 29/12/25, any policyholders with emergency assistance needs that would previously have been provided by Mayday should contact Healix on either the Healix phone line +44 (0) 208 0573933 or .
Car hire excess insurance
In association with Questor, we’re pleased to be able to introduce car hire excess insurance with daily and annual cover options.
Insure the excess when you hire cars
When you buy Questor's Car Hire Excess Insurance you will save money compared to purchasing the Excess Waiver offered by the Car Hire Company and we are confident that Questor's product offers wider cover for the price paid.
Clicking the above link will direct you to Questor's website.
Car hire excess insurance
Check out the cover, key features and benefits of Questor's Car Hire Excess Insurance...
- Much more cost effective than purchasing through the rental company - with regular reviews of competitor prices and products to ensure they remain competitive.
- Loyalty discounts for returning customers, and they do not impose any increase in premium following a claim.
- Questor do not exclude any particular rental company – unlike other excess insurers.
- They utilise an online portal, allowing customers to amend, cancel, submit a claim, or view their documents 24/7.
- Knowledgeable staff based within a UK call centre with the average call being answered in 10 seconds.
- Questor Insurance is rated 4.8 on Trustpilot.
- All claiming customers are invited to review the process and publish their review online and overall Questor are rated 4.7 for claims handling.
- Questor cover the additional drivers listed on the rental agreement, there is no requirement to list them on their policy. Providing the lead driver on the policy matches the lead driver on the rental agreement, they will be covered.
- Covers you for administration charges which are usually charged by the rental company following an accident or theft.
- Includes many benefits, such as tyres, wheels, windscreen, undercarriage, and roof (which are usually excluded from the rental agreement), but also towing, misfuelling, locked out cover and key cover.
Product details above are correct as of 22/08/2025. Please click below for full details and to get a quote.
*Clicking the above link will direct you to Questor's website.
Riverside Underwriting Limited is registered in England and Wales (06201617). Registered address: Bryant House, Bryant Road, Strood, Rochester, Kent, ME2 3EW. Authorised and regulated by the Financial Conduct Authority (FRN 466942). This insurance is provided by Riverside Underwriting Limited t/as Questor Insurance which is registered in the UK, and is underwritten by Fortegra Europe Insurance Company SE (Malta Company Registration Number C84703).
Offering you even more.
As well as car, home and travel insurance, CSIS are pleased to offer you access to a wide range of other products...
Let/2nd Property Insurance
Bicycle Insurance
Boat Insurance
Caravan Insurance
Car Hire Excess Insurance
Life Insurance
Musicians Insurance
Pet Insurance
Short Term Car Insurance
Young Driver Insurance
Why choose CSIS?
Our customer service, and treating customers fairly is at the heart of what we do. Rated 'Excellent' for our service on Trustpilot. We are always happy to speak to you on the phone, and our policies include the following as standard:
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A reputation you can trust.
Don’t believe us? Just read through some of the many reviews we have from our happy customers.
Call our friendly sales team today on
01622 766960
Office Hours:
- 9am - 5pm Monday - Friday - Please note that on Wednesdays our phone lines do not open until 10am
Products
Civil Service Insurance Society, 1st Floor Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB Company Reg. No. 34117. CSIS is authorised and regulated by the Financial Conduct Authority, regulation number 304151. All information on this site is intended for permanent residents of the UK and Northern Ireland only. CSIS is a ‘Not for Profit’ organisation.