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Car insurance
you can rely on.

Whether driving to work or enjoying a tour of the countryside our comprehensive and third party car insurance policies will look after you if something goes wrong. Optional breakdown and legal cover and our great customer service means you'll have peace of mind you can rely on.

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Transparency & trust from the insurance people who care.

Unlike many other insurance brokers we are always ready to pick up the phone and talk to you. Our friendly and knowledgeable team are here for you.

With our great service you can trust the Civil Service Insurance Society (CSIS) to help you choose which cover is right for you. Our range of optional cover options can also be added to any policy if required.

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Key features and benefits.


  • Competitive pricing with voluntary excess available to reduce premiums
  • Comprehensive or third party, fire and theft policies
  • Optional motor legal and breakdown cover
  • Monthly and Annual premium payment available
  • Immediate cover available
  • Helpful phone service

Call us for a quote today on 01622 766960


Policy not quite up
for renewal yet?

Leave it with us and we will remind you.

Request a Reminder

More about our coverage...

If you’re new to CSIS or an existing customer and you need information, this guide will help you learn more about our car insurance coverage and the additional options that are available to you.



A range of insurers to meet your needs

You won't find us on any price comparison sites as we prefer to deal directly with all our customers from initial enquiry, and throughout the life of the policy. We do however have access to a range of well known insurers to ensure we can offer you insurance that meets your needs, and at competitive pricing.

  • Ageas Insurance Ltd
  • Aviva Insurance Ltd
  • Axa Insurance UK Plc
  • Broker Direct Plc (underwritten by Accredited Insurance Europe Ltd)
  • Covea Insurance Plc
  • ERS (Syndicate 218 at Lloyds) Managed by IQUW Syndicate Management Ltd
  • Marmalade Ltd (underwritten by AGEAS Insurance Ltd and Highway Insurance Company)
Your car insurance excesses explained

The "excess" is the amount you will be asked to pay towards a claim.
As this may vary depending on the insurance policy you buy from us, we will explain this to you over the telephone when we arrange your quotation.

These amounts may also vary:

  • due to the specific type of insurance or car insured
  • where a higher voluntary deduction has been selected

Your policy schedule will also detail any excesses applicable to your cover, and our friendly team will always be happy to answer any further questions you may have.

Terms and conditions

Car Insurance is underwritten by a range of insurers. Finance, if required, will be provided by Premium Credit Ltd. Please note that all quotations are subject to Terms and Conditions. Full Policy Wordings are available upon request.

At CSIS we always strive to give you the best deal. We have found that, by talking to you rather than asking a standard set of questions, we can better find the right policy for you.

If your policy is due for renewal within the next 30 days please get a quote online or call our friendly sales team on:

01622 766960


Mon to Fri, 8:30am - 5:30pm
Sat, 9:00am - 1:00pm


Motor Legal Expenses and Guaranteed Vehicle Hire Insurance

The Motor Legal Expenses is provided by Lexelle Ltd (underwritten by Financial & Legal Insurance Company Ltd) and Guaranteed Vehicle Hire Insurance is provided by Stategic Insurance Services Ltd (underwritten by Collinson Insurance – a trading name of Astenska Insurance Ltd) at a cost of £22.50 inclusive of Insurance Premium Tax.

This cover includes:

  • Up to £100,000 for legal costs to help claim back uninsured losses.
  • Professional Fees of any Civil claim for damages or compensation in respect of death or bodily injury sustained by you in a road traffic accident.
  • A guaranteed vehicle hire car will be provided if the vehicle is deemed a total loss, and for up to 3 days after you have received payment for your claim.

Exclusions include but are not limited to:

  • A maximum of two claims for a hire vehicle for a total of 14 days in total, per period of insurance.
  • If your claim does not have a prospect of above 50% of obtaining the payment of damages or compensation from another party

Motor Breakdown

Motor Breakdown including EU Cover

The breakdown policy is with the provider RAC Motoring Services via Broker Direct Plc at a cost of £86.50 inclusive of Insurance Premium Tax.

The cover includes:

  • Roadside
  • At home
  • Recovery
  • Onward travel
  • Misfuel rescue
  • European Motoring Assistance

Exclusions include but are not limited to:

  • The cost of any parts
  • Anything which is not a breakdown

Motor Breakdown within the UK:

The breakdown policy is with the provider Sparta Insurance Services Group Ltd provided by Am Trust Europe Limited at a cost of £60.00 inclusive of Insurance Premium Tax.

The cover includes:

  • Roadside Assistance
  • National Recovery 
  • At home

Exclusions include but are not limited to:

  • Faults that occurred prior to the commencement of your cover
  • Repair and labour costs other than the 1 hour of roadside assistance, including the cost of replacement parts
  • Any claim where the vehicle is deemed to be illegal, untaxed, has no valid MOT, un-roadworthy or dangerous to transport

Please see product documentation for full list of exclusions.


What to have on hand to assist with the car insurance quote process:
  • Car details:
    Car Registration (or make/model and year) as well as the value, purchase date, annual mileage and odometer reading.
  • Personal Data:
    Address, driving licence info, claims/convictions for all drivers.
  • Policy start Date:
    An inaccurate date may mean you are uninsured or dually insured, and may affect your premium.
  • No Claims Discount:
    This is the number of years No Claims Discount that you have earnt and can be used towards the insurance. We may need a copy of this at a later stage so please keep this in a safe place.



CSIS have teamed up with Lemonaid Motor Legal Ltd to offer you a ‘one stop’ claims solution.

The time of a claim is when you need us the most, and we want to do all we can to ensure that you get the best service possible.

Lemonaid Motor Legal’s contact centre is in operation 24 hours a day, 365 days a year. They will handle all accident types regardless of Fault, to take the full first notification of a claim and liaise with insurers through to claim settlement.

With Partnerships in place that give Lemonaid Motor Legal Ltd access to over 250,000 vehicles and 170 British Standard Repairers throughout the UK, they put mobility and repair times as the heart of the customer journey.

If you are involved in a Non-Fault incident and need onward mobility, Lemonaid will assess the case and if you qualify for a replacement vehicle a like for like will be provided. Lemonaid will arrange for a vehicle of comparable size and comfort to your own to be provided with insurance to a location of your choice for the period of the claim. In the event of a fault accident, a network courtesy car will be provided for the duration of any repair period.

Call: 03300 945 485

For windscreen claims (Comprehensive cover)

Ageas: 0800 174 764
Aviva: 0800 678 999
AXA: 0345 608 0230
Broker Direct: 01204 600315
Covea: 0330 024 2270
ERS: 0330 123 5992
Zurich: 0800 0685 710

BD Assistance by RAC
Breakdown in UK – 03332023072

Breakdown in Europe - Calling from Europe 0033472435255, calling from a French landline (Freephone) 0800290112, calling from the Republic of Ireland (Freephone) 1800535005, bringing vehicle back to the UK after a breakdown 03301590342.

Claim form requests – from the UK 03301590337 or europeanclaims(at) or from Europe 00441613321040 or

Sparta Breakdown
Phone – 01423535786


Frequently Asked Questions...

Find answers to commonly asked questions about CSIS car insurance.

View the FAQs

Short term car insurance

Short term cover? No problem at all, in association with GoShorty, CSIS can introduce competitive temporary car insurance cover. Insure an additional driver, get insured on another car or temporarily on a van.

Discover More

Young driver insurance

Marmalade are champions for young drivers – dedicated to offer safer, fairer, simpler solutions to get on the road.

Great savings on annual black box insurance for young drivers with no curfews! If you are a young driver follow the link below to discover more:

Discover More

Why choose CSIS?

Our customer service, and treating customers fairly is at the heart of what we do. Rated 'Excellent' for our service on Trustpilot. We are always happy to speak to you on the phone, and our policies include the following as standard:

  • Competitive premiums
  • Friendly, knowledgeable staff
  • Helpful phone service
  • A range of cover & options
  • Monthly & annual premium options
  • Immediate cover available


A reputation you can trust.

Don’t believe us? Just read through some of the many reviews we have from our happy customers.


Call our friendly sales team today on

01622 766960 

or email us at insurance(at)

Office Hours:
  • 9am - 5pm Monday - Friday


Civil Service Insurance Society, 1st Floor Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB Company Reg. No. 34117. CSIS is authorised and regulated by the Financial Conduct Authority, regulation number 304151. All information on this site is intended for permanent residents of the UK and Northern Ireland only. CSIS is a ‘Not for Profit’ organisation.