We are sorry. Due to unforeseen staff absence and to ensure we are able to continue to provide the best possible service, we are temporarily altering our weekday telephone opening hours to 10am-4pm.
Should you need a new business quotation, you can complete this online, or you can email us at with your contact details, and we will aim to call you back within 24 hours. For any existing policies, you can email us at and we will respond to your query as quickly as possible.
Complaints Procedure
If you wish to make a complaint, please contact us:
In Writing:
The Managing Director
Civil Service Insurance Society
1st Floor Gail House
Lower Stone Street
Maidstone
Kent ME15 6NB
By Phone:
01622 766960
By Email:
We take all complaints we receive seriously and will handle any complaint promptly and fairly. If you make a complaint, we will acknowledge it promptly, explain how we will handle your complaint, tell you what you need to do, and how your complaint is progressing.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. For full details visit www.financial-ombudsman.org.uk/consumer/complaints.
Call our friendly sales team today on
01622 766960
Office Hours:
- 8:30am - 5:30pm Mon-Fri
- 9:00am - 1:00pm Sat
Products
Civil Service Insurance Society, 1st Floor Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB Company Reg. No. 34117. CSIS is authorised and regulated by the Financial Conduct Authority, regulation number 304151. All information on this site is intended for permanent residents of the UK and Northern Ireland only. CSIS is a ‘Not for Profit’ organisation.