We aim to be the insurance provider of choice for Civil and Public Servants by offering quality products at competitive prices with exceptional customer service.
CSIS is following government advice very carefully on COVID 19 and our employees are now working from home.
Whilst we still hope to provide excellent service levels, it is likely that some call waiting times and quote turn-around times may be impacted as our priority is to ensure we maintain the best possible service levels for existing policyholders.
Therefore, until further notice, we have taken the decision to amend our opening hours to 9am to 5pm
Monday to Friday, and 9am to 1pm on Saturdays.
We are also adapting our documentation to an electronic delivery format whenever possible.
This is a new "greener" way of CSIS communicating with you and we feel that the move to emailing
documents will improve our service level to customers given the current circumstances
You may still email us at insurance@csis.co.uk if you prefer.
Please bear with us during this unprecedented period of global disruption and help mitigate the impact on our service by calling CSIS if a renewal is due to be paid or a policy adjustment is required within 5 working days. If you send us an email message please be patient with us and we will be in touch as soon as possible.
Thank you for your continued support.
Each year we donate our profits to the independent CSIS Charity Fund which in turn distributes them via grants to charities helping active, retired and former civil and public servants.
It is what CSIS and the CSIS Charity Fund have been doing successfully for years. In the last decade alone some £8million has helped put people’s lives back on track. People such as Lou, the partner of a postman who had a severe aneurism; Andy, a civil servant who suffered a spinal cord injury and was medically retired; Tara, a young teacher with children who was made homeless before Christmas; Mrs J, a widow of a policy holder whose small pension does not cover her needs. The list goes on.
For more information about the difference our policyholders are making through the work of the CSIS Charity Fund, please click here.
The Civil Service Insurance Society (CSIS)
Tel. 01622 766960. Email insurance@csis.co.uk
Civil Service Insurance Society, Floor 7, Colman House, King Street, Maidstone, Kent, ME14 1DD
Office Hours 8:30am - 6:00pm Mon-Fri, 9:00am - 1:00pm Sat
Company Reg. No. 34117. CSIS is authorised and regulated by the Financial Conduct Authority, regulation number 304151.
All information on this site is intended for permanent residents of the UK and Northern Ireland only. CSIS is a 'Not for Profit' organisation.
