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Terms & Conditions


CSIS has created this web facility to allow eligible customers to access the insurance services offered by CSIS. You should read both the Terms and Conditions and Privacy Policy of the CSIS site before using the services offered.

Conditions of use

By using this web site you agree to the Conditions of Use and you agree to the use of your personal data in accordance with the terms of the CSIS Privacy Policy. Please read the following Conditions of Use and Privacy Policy carefully. By proceeding to our web site you are deemed to have accepted these terms and conditions.

Jurisdiction and eligibility

The products and services described in this web site are available and directed to UK residents only. The products are only available to UK residents who are eligible customers.

Quotation / policy acceptance

By proceeding with a quotation or purchasing online you are making an offer to buy our products and/or services. We reserve the right to refuse to accept your offer and may choose not to provide insurance cover if you fail to meet our required criteria in any way. You should not assume that you are covered under our insurance policies until you have received formal written confirmation from us. All quotations offered via this website are valid for a maximum of 30 days. All policies are at all times subject to acceptance by our underwriters and no insurance cover shall be deemed to be in place until accepted in writing by CSIS, and the appropriate premium received.

Law applicable

The Conditions of Use and the Privacy Policy applicable to this site will be governed by and construed in accordance with English Law. Any disputes arising in relation to these Conditions of Use will be subject to the exclusive jurisdiction of the English courts.


CSIS reserves the right at any time without notice to revise the content of this site including these Terms & Conditions. Any changes to the content or these conditions will be posted on this site and by continuing to use this site following any such change you will signify that you agree to be bound by the revised conditions.

Our Liability

CSIS takes care to ensure that the information contained in this web site is accurate and up-to-date, it makes no representations or warranties about the accuracy, completeness, reliability or suitability for any purpose of the information and related graphics published in this site which may contain technical inaccuracies and typographical errors. CSIS is not providing any legal, accounting or other professional advice or opinion on specific facts or matters, and neither it nor any of its members, employees or agents will be liable for damages arising out of or in connection with the use of this site or the information in it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation), compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims, save that nothing shall exclude or restrict liability for death or personal injury resulting from the negligence of CSIS, its directors, employees or agents.


All design, text, graphics and the selection or arrangement thereof are the copyright of CSIS or third parties. Any use of materials on this site (including reproduction for the purposes of alteration, modification, distribution or republication) without the prior written permission of CSIS is strictly prohibited.


CSIS is the owner of the various trade-marks, logos and images contained in this site. All other trade-marks, product names and company names or logos displayed on the site are the property of their respective owners. No permission is given by CSIS or the other respective owners in respect of the use of any such trademarks, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.

Links to other Sites

In this web site certain links, including hypertext links, will lead you to web sites or pages that are not under the control of CSIS. These links are provided for your information and convenience and the inclusion of any link does not imply endorsement of the site by CSIS in any way to which a particular link leads. CSIS has no control over and will accept no liability or responsibility in respect of the material on any other web sites.

Content and Product Information

The information and descriptions provided on this web site are not intended to be complete descriptions of all terms, conditions and exclusions applicable to the products featured. The precise coverage afforded by our product providers is subject to the terms, conditions and exclusions of the policies as issued by our Insurers. The Policy Wordings, Features and Benefits and Key exclusions shown on this web site may be varied dependant on the information you supply us with. We will tell you what the variations are when we contact you, either by phone or in writing, prior to you taking out a policy. Consequently CSIS will not be liable for loss or damages arising from the use of or reliance upon any information contained on the web site unless the accuracy of the information has been checked with and confirmed by an authorised representative of CSIS before reliance is placed upon it.

Ownership of Web Site

This web site belongs to:

Civil Service Insurance Society 1st Floor Gail House Lower Stone Street Maidstone Kent ME15 6NB

Company Registration Number 00034117

Monitoring of Emails and Telephone Calls

Emails may be monitored from time to time and telephone calls are recorded for monitoring and quality control purposes. By using such communication methods you are consenting to the recording or monitoring of same.


CSIS will endeavour to ensure that this web site is accessible for 24 hours a day. CSIS will not be liable if, for any reason, the web site is unavailable at any time or for any period.

Virus Hacking and Other Offences

You must not misuse this web site by knowingly introducing Trojans, viruses, worms, logic bombs or other material that is malicious or harmful. You must not attempt to gain access to this web site, or server, computer or database linked to this web site. You must not attack this web site using a denial of service attack. CSIS cannot warrant that this web site is free of viruses or defects and will not be liable for any loss or damage arising from any material that is technologically harmful.

Acceptable Use

You may only use our site for lawful purposes. You may not use our site to transmit any unsolicited or unauthorised advertising or promotional material; to send any material which is defamatory, obscene, offensive, sexually explicit; to promote discrimination based on sex, religion, disability or age; to infringe any copyright, database right or trade-mark or which is likely to deceive, breach any legal duty, harass or upset any other person.


CSIS will take all reasonable steps, including encryption, to ensure that any personal information you provide is secure. However because of the nature of the Internet, and the fact that it is not secure, CSIS cannot guarantee that personal information will not be intercepted by others.

Document version: V190618

Call our friendly sales team today on

01622 766960 

or email us at insurance(at)

Office Hours:
  • 8:30am - 5:30pm Mon-Fri
  • 9:00am - 1:00pm Sat



Civil Service Insurance Society, 1st Floor Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB Company Reg. No. 34117. CSIS is authorised and regulated by the Financial Conduct Authority, regulation number 304151. All information on this site is intended for permanent residents of the UK and Northern Ireland only. CSIS is a ‘Not for Profit’ organisation.