Claims

For all motor claims excluding breakdown and windscreen please call

03300 945 485

Information about our claims management service

The time of a claim is when you need us the most, and we want to do all we can to ensure that you get the best service possible. After all, that's exactly what you pay your premium for.

Our claims management service (in partnership with Lemonaid Motor Legal) provides a single point of contact for our customers when making a claim ensuring the process is as simple as possible.

Our claims contact centre is in operation 24 hours a day, 365 days a year.
 

For windscreen claims (Comprehensive cover)

Ageas: 0800 174 764
Aviva: 0800 678 999
AXA: 0345 608 0230
Broker Direct: 01204 600315
Covea: 0330 024 2270
ERS: 0330 123 5992
Zurich: 0800 0685 710
 

Breakdown

BD Assistance by RAC
Breakdown in UK – 03332023072

Breakdown in Europe - Calling from Europe 0033472435255, calling from a French landline (Freephone) 0800290112, calling from the Republic of Ireland (Freephone) 1800535005, bringing vehicle back to the UK after a breakdown 03301590342.

Claim form requests – from the UK 03301590337 or europeanclaims(at)rac.co.uk or from Europe 00441613321040 or www.rac.co.uk/europeanclaimform

Sparta Breakdown
Phone – 01423535786

Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.
 

AXA Advance Home
Contents and Buildings claims – 03300246843
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).
Legal Helpline – 03300246861 – Free and confidential legal helpline service
Identity Theft Helpline – 03300248687 (Please note that a confidential service is automatically included if the Policy Holder has contents cover).
Health at Hand – 03301598327 – A health information telephone service available 24 hours a day, 365 days a year

AXA Extra & First Home
Contents, Personal possessions and Buildings claims – 03300246842
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).

Broker Direct Home
Phone – 01204600364

Covea Home
Phone 03300242255 24/7 or online at www.coveainsurance.co.uk/reportclaim

PEN
Please refer to your policy schedule.

Sparta Home Emergency
Phone 08009994205 24/7 365 days a year

Sparta Family Legal
Phone 03448406345

Zurich Home Solutions
Claims advice and assistance – 08009234200 or online - click here
Home emergency assistance – 08009234202 24 hours a day (stating you are a CSIS customer)
Family Legal Expenses – DAS on 03448939313 quoting reference 6802507

Zurich – ZPC
0800096999 or +441625886994 if outside the UK

Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.
 

Good 2 Go Extra
+44(0)01444465590 or download a claim form www.imglobal.com/member/assistance/claims or 24 Hour Medical assistance - +44(0)1444465573

Avion
01702553443 or www.submitaclaim.co.uk/jus. 24 Hour Medical Emergency Assistance +44(0)2038197170

Avion (For policies purchased after 04.04.23)
Medical assistance team: Healix International
Telephone: +44 (0) 20 8057 3896
Email: internationalhealthcare(at)healix.com
For all other claims:
Telephone: 01702 746549
Email: info(at)csal.co.uk
Online: www.submitaclaim.co.uk/jus

Ready to Go (AIG)
+44(0)1273740925 or aigtravelclaims(at)aig.com, 24 Hour Medical Emergency Assistance +44(0)1273740927 or uk.assistance(at)aig.com. Crisis Response Services (Gold policy holders only) +44(0)1273740927

Fit4Travel (White Horse Insurance UK Limited)
Emergency Medical Assistance  +44(1)733 22 4357
Claims when you return: 01733 224823 or email claims(at)white-horse.ie

FreeSpirit Flex
Emergency Medical Assistance +44(0)2038197170 or internationalhealthcare(at)healix.com. Download a claims form www.submitaclaim.co.uk/fre or call 03301028698
For all other claims:
Telephone: +44 (0) 1608 641 351
Email: claims(at)rogerrich.co.uk

Freespirit Flex (for policies purchased after 01.04.24)
24 Hour Emergency Medical Assistance: +44 (0)343 2270843
Claims when you return: +44(0)343 2270842 or email fsclaims@claimsconsortiumgroup.co.uk

Escape (AIG)
+44(0)1273740925 or aigtravelclaims(at)aig.com, 24 Hour Medical Emergency Assistance +44(0)1273740927 or uk.assistance(at)aig.com

Red Sands
Emergency Medical Assistance 01444 4465573
General Claims 01444 4655590
Legal Advice 0345 2411875

ETI Services 
01403788983 or download a claim form www.ergotravelinsurance.co.uk/claims
Mayday Assistance +44(0)1444454540

Beyond Travel Insurance
24 Hour Emergency Medical Assistance: +44(0)20 86084163
Claims when you return: 01608 641351