Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.
Ageas House Guard Prestige
Household claims 0345 168 5685
The Household claims helpline is open 24 hours a day, 365 days a year. Calls charged at local rates.
Ageas House Guard: 0345 122 3019
All Broker Services Ltd Home Emergency
Phone 08009994205 24/7 365 days a year
All Broker Services Ltd Family Legal
Phone 03448406345
AXA Advance Home
Contents and Buildings claims – 03300246843
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).
Legal Helpline – 03300246861 – Free and confidential legal helpline service
Identity Theft Helpline – 03300248687 (Please note that a confidential service is automatically included if the Policy Holder has contents cover).
Health at Hand – 03301598327 – A health information telephone service available 24 hours a day, 365 days a year
AXA Extra & First Home
Contents, Personal possessions and Buildings claims – 03300246842
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).
Broker Direct Home
Phone – 01204600364
Covea Home
Phone 03300242255 24/7 or online at www.coveainsurance.co.uk/reportclaim
GEO Standard Home Insurance
General Claims advice and assistance: 0345 0744760
Legal and Tax Helpline: 0344 770 1040 and quote ‘Geo Underwriting – Family Legal Expenses’
Lifestyle Counselling Helpline: 0344 770 1036 and quote ‘Geo Underwriting – Family Legal Expenses’
Health and Medical Information service: 0344 770 1036 and quote ‘Geo Underwriting – Family Legal Expenses’
Home Emergency Helpline: 0333 234 3516 and quote ‘Geo Underwriting Home Emergency Insurance’ (suspected gas leaks must be immediately reported to the National Gas Emergency Service on 0800 111 999).
Midas Jewel Home Insurance (for policies purchased before 01.10.24)
General Claims advice and assistance: 0330 123 5748
Home Emergency Assistance: 0330 303 1363 (you are responsible for the payment of any fees or costs resulting from the use of this service but you may be reimbursed if you go on to make a valid claim under the policy)
Legal Helpline: 01275 376070 (excluding bank holidays)
Debt Counselling: 01275 376070 (excluding bank holidays)
24 Hour Emergency Glass Replacement and Board Up Service: 0870 870 7171 (any repairs or arrangements made will be at your expense but may be reimbursed within the policy terms and conditions if you make a valid claim under the policy).
Midas Jewel Home Insurance (for policies purchased after 01.10.24)
General Claims advice and assistance: 0330 111 4871
Home Emergency Assistance: 0330 303 1363 (you are responsible for the payment of any fees or costs resulting from the use of this service but you may be reimbursed if you go on to make a valid claim under the policy)
Legal Helpline: 01275 376070 (excluding bank holidays)
Debt Counselling: 01275 376070 (excluding bank holidays)
Midas Standard Home Insurance (for policies purchased after 01.10.24)
General Claims advice and assistance: 0330 111 4871
Home Emergency Assistance: 0330 234 3516 (you are responsible for the payment of any fees or costs resulting from the use of this service but you may be reimbursed if you go on to make a valid claim under the policy)
Legal and Tax Helpline: 0344 770 1040 and quote 'Midas - Family Legal Expenses'
Lifestyle Counselling Helpline: 0344 770 1036 and quote 'Midas - Family Legal Expenses'
PEN
Please refer to your policy schedule.
Sagic
General Claims advice and assistance: 0300 030 1865
Home emergency assistance (Domestic Home Care): 01444 442800 and quote ‘SHE’ (suspected gas leaks must always be reported to National Gas Emergency Service on 0800 111 999)
Family legal expenses: 0344 770 1040 and quote “Sagic – Family Legal Expenses Insurance”.
Zurich Home Solutions
Claims advice and assistance – 08009234200 or online - click here
Home emergency assistance – 08009234202 24 hours a day (stating you are a CSIS customer)
Family Legal Expenses – DAS on 03448939313 quoting reference 6802507
Zurich – ZPC
0800096999 or +441625886994 if outside the UK
