Making a Claim

CSIS have teamed up with Lemonaid Motor Legal Ltd to offer you a ‘one stop’ claims solution.

The time of a claim is when you need us the most, and we want to do all we can to ensure that you get the best service possible.

Lemonaid Motor Legal’s contact centre is in operation 24 hours a day, 365 days a year. They will handle all accident types regardless of Fault, to take the full first notification of a claim and liaise with insurers through to claim settlement.

With Partnerships in place that give Lemonaid Motor Legal Ltd access to over 250,000 vehicles and 170 British Standard Repairers throughout the UK, they put mobility and repair times as the heart of the customer journey.

If you are involved in a Non-Fault incident and need onward mobility, Lemonaid will assess the case and if you qualify for a replacement vehicle a like for like will be provided. Lemonaid will arrange for a vehicle of comparable size and comfort to your own to be provided with insurance to a location of your choice for the period of the claim. In the event of a fault accident, a network courtesy car will be provided for the duration of any repair period.
 

Call: 03300 945 485


For windscreen claims (Comprehensive cover)

Ageas: 0800 174 764​​​​​​​​​​​​​​
Aviva: 0800 678 999
AXA: 0345 608 0230
Broker Direct: 01204 600200
Covea: 0330 024 2270
ERS: 0330 123 5992
Zurich: 0800 0685 710

BD Assistance by RAC
Breakdown in UK – 03332023072

Breakdown in Europe - Calling from Europe 0033472435255, calling from a French landline (Freephone) 0800290112, calling from the Republic of Ireland (Freephone) 1800535005, bringing vehicle back to the UK after a breakdown 03301590342.

Claim form requests – from the UK 03301590337 or europeanclaims(at)rac.co.uk or from Europe 00441613321040 or www.rac.co.uk/europeanclaimform

Sparta Breakdown
Phone – 01423535786

Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.
 

AXA Advance Home
Contents and Buildings claims – 03300246843
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).
Legal Helpline – 03300246861 – Free and confidential legal helpline service
Identity Theft Helpline – 03300248687 (Please note that a confidential service is automatically included if the Policy Holder has contents cover).
Health at Hand – 03301598327 – A health information telephone service available 24 hours a day, 365 days a year

AXA Extra & First Home
Contents, Personal possessions and Buildings claims – 03300246842
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).

Broker Direct Home
Phone – 01204600364

Covea Home
Phone 03300242255 24/7 or online at www.coveainsurance.co.uk/reportclaim

PEN
Please refer to your policy schedule.

Sparta Home Emergency
Phone 08009994205 24/7 365 days a year

Sparta Family Legal
Phone 03448406345

Zurich Home Solutions
Claims advice and assistance – 08009234200 or online - click here
Home emergency assistance – 08009234202 24 hours a day (stating you are a CSIS customer)
Family Legal Expenses – DAS on 03448939313 quoting reference 6802507

Zurich – ZPC
0800096999 or +441625886994 if outside the UK

Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.
 

Able 2 Travel
24 Hour Medical Emergency Assistance - +44(0)2038240742, when you return 01702746560 or www.submitaclaim.co.uk/a2t

Good 2 Go Extra
+44(0)01444465590 or download a claim form www.imglobal.com/member/assistance/claims or 24 Hour Medical assistance - +44(0)1444465573

Avion
01702553443 or www.submitaclaim.co.uk/jus. 24 Hour Medical Emergency Assistance +44(0)2038197170

Avion (For policies purchased after 04.04.23)
Medical assistance team: Healix International
Telephone: +44 (0) 20 8057 3896
Email: internationalhealthcare(at)healix.com
For all other claims:
Telephone: 01702 746549
Email: info(at)csal.co.uk
Online: www.submitaclaim.co.uk/jus

Ready to Go (AIG)
+44(0)1273740925 or aigtravelclaims(at)aig.com, 24 Hour Medical Emergency Assistance +44(0)1273740927 or uk.assistance(at)aig.com. Crisis Response Services (Gold policy holders only) +44(0)1273740927

Fit4Travel (White Horse Insurance UK Limited)
Emergency Medical Assistance  +44(1)733 22 4357
Claims when you return: 01733 224823 or email claims(at)white-horse.ie

FreeSpirit Flex
Emergency Medical Assistance +44(0)2038197170 or internationalhealthcare(at)healix.com. Download a claims form www.submitaclaim.co.uk/fre or call 03301028698
For all other claims:
Telephone: +44 (0) 1608 641 351
Email: claims(at)rogerrich.co.uk

Freespirit Flex (for policies purchased after 01.04.24)
24 Hour Emergency Medical Assistance: +44 (0)343 2270843
Claims when you return: +44(0)343 2270842 or email fsclaims@claimsconsortiumgroup.co.uk

Escape (AIG)
+44(0)1273740925 or aigtravelclaims(at)aig.com, 24 Hour Medical Emergency Assistance +44(0)1273740927 or uk.assistance(at)aig.com

Red Sands
Emergency Medical Assistance 01444 4465573
General Claims 01444 4655590
Legal Advice 0345 2411875

ETI Services 
01403788983 or download a claim form www.ergotravelinsurance.co.uk/claims
Mayday Assistance +44(0)1444454540

Beyond Travel Insurance
24 Hour Emergency Medical Assistance: +44(0)20 86084163
Claims when you return: 01608 641351