Claims

For all motor claims excluding breakdown and windscreen please call

03300 945 485

Information about our claims management service

The time of a claim is when you need us the most, and we want to do all we can to ensure that you get the best service possible. After all, that's exactly what you pay your premium for.

CSIS uses a claims management service (in partnership with Lemonaid Motor Legal) to provide our customers with a single point of contact ensuring the claims process is as simple as possible.  

Our claims contact centre is in operation 24 hours a day, 365 days a year.
 

For windscreen claims (Comprehensive cover)

Ageas: 0800 174 764
Aviva: 0800 678 999
AXA: 0345 608 0230
Covea: 0330 024 2270
ERS: 0330 123 5992
 

Breakdown

BD Assistance by RAC
Breakdown in UK – 03332023072

Breakdown in Europe - Calling from Europe 0033472435255, calling from a French landline (Freephone) 0800290112, calling from the Republic of Ireland (Freephone) 1800535005, bringing vehicle back to the UK after a breakdown 03301590342.

Alternatively, you can download the myRAC app - it's the quickest and easiest way to get help if you breakdown

Claim form requests – from the UK 03301590337 or europeanclaims(at)rac.co.uk or from Europe 00441613321040 or www.rac.co.uk/europeanclaimform

ERS Breakdown (for policies purchased or renewed on or after 14.11.24)
Breakdown in UK – 0800 243 783 or 01277 720718 

Breakdown in Europe - +44 1277 235 999

If you are deaf, hard of hearing or speech impaired and require assistance, you can text your full name and registration number to  +44 (0) 7537 404890. 

Sparta Breakdown a trading name of All Broker Services Ltd 
Phone – 01423535786

Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.
 

Ageas House Guard: 0345 122 3019

All Broker Services Ltd Home Emergency
Phone 08009994205 24/7 365 days a year

All Broker Services Ltd Family Legal
Phone 03448406345

Aviva Home Insurance
Phone 0800012345

AXA Advance Home
Contents and Buildings claims – 03300246843
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).
Legal Helpline – 03300246861 – Free and confidential legal helpline service
Identity Theft Helpline – 03300248687 (Please note that a confidential service is automatically included if the Policy Holder has contents cover).
Health at Hand – 03301598327 – A health information telephone service available 24 hours a day, 365 days a year

AXA Extra Home
Contents, Personal possessions and Buildings claims – 03300246842
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).

Broker Direct Home
Phone – 01204600364

Covea Home
Phone 03300242255 24/7, online at www.coveainsurance.co.uk/reportclaim or email homeclaimsreports(at)coveainsurance.co.uk

Midas Jewel Home Insurance (for policies purchased before 01.10.24)
General Claims advice and assistance: 0330 123 5748
Home Emergency Assistance: 0330 303 1363 (you are responsible for the payment of any fees or costs resulting from the use of this service but you may be reimbursed if you go on to make a valid claim under the policy)
Legal Helpline: 01275 376070 (excluding bank holidays)
Debt Counselling: 01275 376070 (excluding bank holidays)
24 Hour Emergency Glass Replacement and Board Up Service: 0870 870 7171 (any repairs or arrangements made will be at your expense but may be reimbursed within the policy terms and conditions if you make a valid claim under the policy). 

Midas Jewel Home Insurance (for policies purchased after 01.10.24)
General Claims advice and assistance: 0330 111 4871
Home Emergency Assistance: 0330 303 1363 (you are responsible for the payment of any fees or costs resulting from the use of this service but you may be reimbursed if you go on to make a valid claim under the policy)
Legal Helpline: 01275 376070 (excluding bank holidays)
Debt Counselling: 01275 376070 (excluding bank holidays)

Midas Standard Home Insurance (for policies purchased after 01.10.24)
General Claims advice and assistance: 0330 111 4871
Home Emergency Assistance: 0330 234 3516 (you are responsible for the payment of any fees or costs resulting from the use of this service but you may be reimbursed if you go on to make a valid claim under the policy)
Legal and Tax Helpline: 0344 770 1040 and quote 'Midas - Family Legal Expenses'
Lifestyle Counselling Helpline: 0344 770 1036 and quote 'Midas - Family Legal Expenses'

PEN
Please refer to your policy schedule.

Sagic
General Claims advice and assistance: 0300 030 1865
Home emergency assistance (Domestic Home Care): 01444 442800 and quote ‘SHE’ (suspected gas leaks must always be reported to National Gas Emergency Service on 0800 111 999)
Family legal expenses: 0344 770 1040 and quote “Sagic – Family Legal Expenses Insurance”.

Zurich – ZPC
0800096999 or +441625886994 if outside the UK

Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.
 

Avion (For policies purchased before 04.04.23)
24-Hour Emergency Assistance: +44 (0) 203 819 7170
Claims when you return: 01702 553 443

Avion (For policies purchased on/after 04.04.23)
24-Hour Emergency Assistance: +44 (0) 1444 465 553
Claims when you return: 01702 746 549
Online: www.submitaclaim.co.uk/ane

Beyond Travel Insurance
24-Hour Emergency Assistance: +44 (0) 208 608 4163
Claims when you return: 0207 7858 1980
Online: intake.sedgwick.com/u/accelerantclaims/home

Easycover 
24-Hour Emergency Assistance: +44 (0) 1444 465 553
Claims when you return: 0208 8667 2461
Online: www.rpclaims.com/easycover
Please quote scheme code: A51766

Escape (AIG)
24-Hour Emergency Assistance: +44 (0) 127 374 0927
Online: uk.assistance(at)aig.com
Claims when you return: 01273 740 925
Online: aigtravelclaims(at)aig.com

Fit4Travel 
24-Hour Emergency Assistance: +44 (0) 1733 22 4357
Claims when you return: 01733 224 823
Email: claims(at)white-horse.ie

FreeSpirit Flex (For policies purchased before 04.04.2024)
24-Hour Emergency Assistance: +44 (0) 203 819 7170
Email: internationalhealthcare(at)healix.com
When you return: +44 (0) 1608 641 351
Email: claims(at)rogerrich.co.uk

Freespirit Flex (for policies purchased on or after 04.04.24)
24-Hour Emergency Assistance: +44 (0) 208 608 4216
Claims when you return: +44 (0) 343 227 0842
Email: fsclaims@claimsconsortiumgroup.co.uk

Good 2 Go Extra
24-Hour Emergency Assistance: +44 (0) 01444 465 573
Claims when you return: +44 (0) 1444 465 590
Online: www.imglobal.com/member/assistance/claims

Ready to Go (AIG)
24-Hour Emergency Assistance: +44 (0) 127 374 0927
Email: uk.assistance(at)aig.com
Claims when you return: +44 (0) 1273 740 925
Email: aigtravelclaims(at)aig.com
Crisis Response Services (Gold policy holders only) +44 (0) 127 374 0927