Making a Claim

Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.

Aviva Insurance Ltd
All claims - 0800678999 24 hours a day, 365 days a year

AXA Insurance UK Plc
All claims - 03456080230

Broker Direct Plc
All claims – 01204600315

Covea Insurance Plc
Accident – 0330242240
Windscreen – 0330242270

BD Elite Legal Expenses
Phone 01204567567 or online via www.bdelite.co.uk or via the BDElite app available on the App Store and Play Store.

BD Assistance by RAC
Breakdown in UK – 03332023072

Breakdown in Europe - Calling from Europe 0033472435255, calling from a French landline (Freephone) 0800290112, calling from the Republic of Ireland (Freephone) 1800535005, bringing vehicle back to the UK after a breakdown 03301590342.

Claim form requests – from the UK 03301590337 or europeanclaims(at)rac.co.uk or from Europe 00441613321040 or www.rac.co.uk/europeanclaimform

Sparta Breakdown
Phone – 01423535786

Zurich Motor 
Reporting a claim or accident – 08000261779 or online - click here

Replacing or repairing glass (comprehensive policies only) – 08000685710

Emergency breakdown assistance – 08003288740

In Europe - Reporting a claim or accident or Emergency breakdown assistance (comprehensive policies only and as long as you have bought this optional cover) – 0044 8000261830 or 00 (country code) then 1274658073 24 hours a day, 365 days a year

Motor Legal Helpline – 08000261831 (comprehensive policies only) 24 hours a day, 365 days a year

Uninsured Loss Recovery and Legal Expenses – 08000261877 (comprehensive policies only) 8am to 8pm Monday to Friday, 9am to 5pm Saturdays and Sundays

Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.
 

AXA Advance Home
Contents and Buildings claims – 03300246843
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).
Legal Helpline – 03300246861 – Free and confidential legal helpline service
Identity Theft Helpline – 03300248687 (Please note that a confidential service is automatically included if the Policy Holder has contents cover).
Health at Hand – 03301598327 – A health information telephone service available 24 hours a day, 365 days a year

AXA Extra & First Home
Contents, Personal possessions and Buildings claims – 03300246842
Domestic Helpline – 03300246849 (Please note that the Policy Holder will have to pay for any call out charges, parts and cost of labour).

Broker Direct Home
Phone – 01204600364

Covea Home
Phone 03300242255 24/7 or online at www.coveainsurance.co.uk/reportclaim

PEN
Please refer to your policy schedule.

Sparta Home Emergency
Phone 08009994205 24/7 365 days a year

Sparta Family Legal
Phone 03448406345

Zurich Home Solutions
Claims advice and assistance – 08009234200 or online - click here
Home emergency assistance – 08009234202 24 hours a day (stating you are a CSIS customer)
Family Legal Expenses – DAS on 03448939313 quoting reference 6802507

Zurich – ZPC
0800096999 or +441625886994 if outside the UK

Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.
 

Able 2 Travel
24 Hour Medical Emergency Assistance - +44(0)2038240742, when you return 01702746560 or www.submitaclaim.co.uk/a2t

Good 2 Go Extra
+44(0)01444465590 or download a claim form www.imglobal.com/member/assistance/claims or 24 Hour Medical assistance - +44(0)1444465573

Avion
01702553443 or www.submitaclaim.co.uk/jus. 24 Hour Medical Emergency Assistance +44(0)2038197170

Ready to Go (AIG)
+44(0)1273740925 or aigtravelclaims(at)aig.com, 24 Hour Medical Emergency Assistance +44(0)1273740927 or uk.assistance(at)aig.com. Crisis Response Services (Gold policy holders only) +44(0)1273740927

FreeSpirit Flex
Emergency Medical Assistance +44(0)2038197170 or internationalhealthcare@healic.com. Download a claims form www.submitaclaim.co.uk/fre or call 03301028698

Escape (AIG)
+44(0)1273740925 or aigtravelclaims(at)aig.com, 24 Hour Medical Emergency Assistance +44(0)1273740927 or uk.assistance(at)aig.com

Red Sands
Emergency Medical Assistance 01444 4465573
General Claims 01444 4655590
Legal Advice 0345 2411875

ETI Services 
01403788983 or download a claim form www.ergotravelinsurance.co.uk/claims
Mayday Assistance +44(0)1444454540