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We Are Moving to Digital First Communications

web-story-digital-comms-page.pngCSIS is moving towards a digital first approach to customer communications wherever possible.

Communicating by email enables us to provide a faster, more efficient service, while reducing paper and postage costs. As a not-for-profit organisation, this also helps us direct further available surplus to the Civil and Public Service Charities via the CSIS Charity Fund.
 

Receiving your documents by email offers a number of benefits:

  • Faster service - receive policy documents, updates and important information without waiting for post.
  • Greater convenience - less paperwork to manage, with everything safely in your inbox.
  • Easy access - view your documents anytime wherever you need them.
  • Quicker delivery of important updates - email allows us to communicate time-sensitive information almost instantly, avoiding potential postal delays.

We hope that you will support this positive move towards digital-first communications and thank you for your continued support.

More recent stories from CSIS…

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September 17, 2026

This September, Charity for Civil Servants is inviting supporters across the Civil Service community to take part in its exciting Skydive Challenge, helping to raise vital funds for current, former and retired civil servants and their families.

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Help Us Spread the Word

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Earlier this year, we attended a couple of events where we had the opportunity to speak with civil servants and retirees from across the UK. One thing surprised us: many people we spoke to had never heard of CSIS or were unaware of the member benefits and…

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We Are Moving to Digital First Communications

September 16, 2026

CSIS is moving towards a digital first approach to customer communications wherever possible. Communicating by email enables us to provide a faster, more efficient service, while reducing paper and postage costs. As a not-for-profit organisation, this…

Read More

Quality coverage while giving back

Car Insurance
Car insurance from CSIS - The insurance people who care

The right cover for the road ahead. Get a quote today.

Roadside Assistance and Motor Legal Expenses options available. Great customer service to give you peace of mind that we are always here for you.

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Home Insurance
Home insurance from CSIS - The insurance people who care

We offer a range of home insurance policies to suit your needs.

Family Legal Expenses and Home Emergency options available. A first class customer service team thats always here when you need us.

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Travel Insurance
Travel insurance from CSIS - The insurance people who care

CSIS have become the provider of choice for many satisfied customers.

Cover options include Medical Assistance, Repatriation and Cancellation. This is paired with our great customer service here whenever you might need us.

Start a Travel QuoteMore on Travel Insurance




A reputation you can trust.

Don’t believe us? Just read through some of the many reviews we have from our happy customers.

 

Call our friendly sales team today on

01622 766960 

or email us at insurance(at)csis.co.uk

 
Office Hours:
  • 9.00am - 5.00pm Monday - Friday 
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  • Phone Lines:
  • 9.00am - 4.00pm Monday - Friday 
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Civil Service Insurance Society, 1st Floor Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB Company Reg. No. 34117. CSIS is authorised and regulated by the Financial Conduct Authority, regulation number 304151. All information on this site is intended for permanent residents of the UK and Northern Ireland only. CSIS is a ‘Not for Profit’ organisation.