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Car insurance
you can rely on.

Whether driving to work or enjoying a tour of the countryside our comprehensive and third party car insurance policies will look after you if something goes wrong. Optional breakdown and legal cover and our great customer service means you'll have peace of mind you can rely on.

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Transparency & trust from the insurance people who care.

Unlike many other insurance brokers we are always ready to pick up the phone and talk to you. Our friendly and knowledgeable team are here for you.

With our great service you can trust the Civil Service Insurance Society (CSIS) to help you choose which cover is right for you. Our range of optional cover options can also be added to any policy if required.

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Key features and benefits.


  • Competitive pricing with voluntary excess available to reduce premiums
  • Comprehensive or third party, fire and theft policies
  • Optional motor legal and breakdown cover
  • 8 out of 10 clients renew with us each year
  • Monthly and Annual premium payment available
  • Immediate cover available
  • Helpful phone service

Call us for a quote today on 01622 766960


Policy not quite up
for renewal yet?

Leave it with us and we will remind you.

Request a Reminder

More about our coverage...

If you’re new to CSIS or an existing customer and you need information, this guide will help you learn more about our car insurance coverage and the additional options that are available to you.



A range of insurers to meet your needs

You won't find us on any price comparison sites as we prefer to deal directly with all our customers from initial enquiry, and throughout the life of the policy. We do however have access to a range of well known insurers to ensure we can offer you insurance that meets your needs, and at competitive pricing.

  • Ageas Insurance Ltd
  • Aviva Insurance Ltd
  • Axa Insurance UK Plc
  • Broker Direct Plc (underwritten by Accredited Insurance Europe Ltd)
  • Covea Insurance Plc
  • ERS (Syndicate 218 at Lloyds) Managed by IQUW Syndicate Management Ltd
  • Geo Underwriting Service Ltd
  • KGM Underwriting Services Ltd
  • Marmalade Ltd (underwritten by AGEAS Insurance Ltd and Highway Insurance Company)
  • Zurich Insurance Company Ltd
Your car insurance excesses explained

The "excess" is the amount you will be asked to pay towards a claim.
As this may vary depending on the insurance policy you buy from us, we will explain this to you over the telephone when we arrange your quotation.

These amounts may also vary:

  • due to the specific type of insurance or car insured
  • where a higher voluntary deduction has been selected

Your policy schedule will also detail any excesses applicable to your cover, and our friendly team will always be happy to answer any further questions you may have.

Terms and conditions

Car Insurance is underwritten by a range of insurers. Finance, if required, will be provided by Premium Credit Ltd. Please note that all quotations are subject to Terms and Conditions. Full Policy Wordings are available upon request.

At CSIS we always strive to give you the best deal. We have found that, by talking to you rather than asking a standard set of questions, we can better find the right policy for you.

If your policy is due for renewal within the next 30 days please get a quote online or call our friendly sales team on:

01622 766960


Mon to Fri, 8:30am - 5:30pm
Sat, 9:00am - 1:00pm


Motor Legal Expenses
  • Provides cover if you’re involved in an accident that’s not your fault
  • You will be covered up to £100,000 for legal costs to help you claim back uninsured losses
  • It also helps defend you from motoring prosecutions and with claims against uninsured drivers
  • This insurance will also include Emergency Hire Vehicle Insurance for a standard vehicle up to a 1.2 engine
  • Motor Prosecution Insurance
  • Motor Contract Dispute Insurance and Vehicle Cloning Insurance
  • Illegal clamping and Towing Insurance
  • Unenforceable Parking Fines
  • Motor Insurance Database Disputes
  • Licence Protection Insurance
  • 24/7 Accident Recovery
  • Replacement Hire Vehicle and Funded Repairs
  • Guaranteed Courtesy Car
  • Total Loss Negotiation

Exclusions include but are not limited to:

  • Any costs and expenses incurred prior to when the claim is made

Motor Legal Expenses provided by
BDElite Ltd (underwritten by Financial & Legal Insurance Company Ltd)
Lexelle Ltd (underwritten by Financial & Legal Insurance Company Ltd)

Motor Breakdown


The cover includes

  • Roadside
  • At home
  • Recovery
  • Onward travel
  • Misfuel rescue
  • European Motoring Assistance

​​​​​​​​​​​​​​Exclusions include but are not limited to:

  • The cost of any parts
  • Anything which is not a breakdown


The cover includes

  • Roadside Assistance
  • National Recovery 
  • At home

​​​​​​​​​​​​​​Exclusions include but are not limited to:

  • Faults that occurred prior to the commencement of your cover
  • Repair and labour costs other than the 1 hour of roadside assistance, including the cost of replacement parts
  • Any claim where the vehicle is deemed to be illegal, untaxed, has no valid MOT, un-roadworthy or dangerous to transport

Please see product documentation for full list of exclusions.


What to have on hand to assist with the car insurance quote process:
  • Car details:
    Car Registration (or make/model and year) as well as the value, purchase date, annual mileage and odometer reading.
  • Personal Data:
    Address, driving licence info, claims/convictions for all drivers.
  • Policy start Date:
    An inaccurate date may mean you are uninsured or dually insured, and may affect your premium.
  • No Claims Discount:
    This is the number of years No Claims Discount that you have earnt and can be used towards the insurance. We may need a copy of this at a later stage so please keep this in a safe place.


Please check your policy documents to confirm which insurance provider you are with. If you are unsure of your provider please just give us a call at 01622 766960.

Ageas Insurance Ltd
Calling from the UK - 0345 125 2450
Calling from abroad - +44 1242 715929 24 hours a day, 365 days a year
Windscreen - 0345 165 0581

Aviva Insurance Ltd
All claims - 0800678999 24 hours a day, 365 days a year

AXA Insurance UK Plc
All claims - 03456080230

Broker Direct Plc
All claims – 01204600315

Covea Insurance Plc
Accident – 0330242240
Windscreen – 0330242270

BD Elite Legal Expenses
Phone 01204567567 or online via or via the BDElite app available on the App Store and Play Store.

BD Assistance by RAC
Breakdown in UK – 03332023072

Breakdown in Europe - Calling from Europe 0033472435255, calling from a French landline (Freephone) 0800290112, calling from the Republic of Ireland (Freephone) 1800535005, bringing vehicle back to the UK after a breakdown 03301590342.

Claim form requests – from the UK 03301590337 or europeanclaims(at) or from Europe 00441613321040 or

Sparta Breakdown
Phone – 01423535786

Zurich Motor 
Reporting a claim or accident – 08000261779 or online - click here

Replacing or repairing glass (comprehensive policies only) – 08000685710

Emergency breakdown assistance – 08003288740

In Europe - Reporting a claim or accident or Emergency breakdown assistance (comprehensive policies only and as long as you have bought this optional cover) – 0044 8000261830 or 00 (country code) then 1274658073 24 hours a day, 365 days a year

Motor Legal Helpline – 08000261831 (comprehensive policies only) 24 hours a day, 365 days a year

Uninsured Loss Recovery and Legal Expenses – 08000261877 (comprehensive policies only) 8am to 8pm Monday to Friday, 9am to 5pm Saturdays and Sundays


Frequently Asked Questions...

Find answers to commonly asked questions about CSIS car insurance.

View the FAQs

GAP car insurance cover

In association with Sparta, CSIS can introduce competitive GAP car insurance cover. This insurance is designed to pay the difference between the amount paid for the insured vehicle and the amount the motor insurer will pay if they have declared the vehicle a total loss.

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Short term car insurance

Short term cover? No problem at all, in association with Sparta, CSIS can introduce competitive temporary car insurance cover. Insure an additional driver, get insured on another car or temporarily on a van.

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Young driver?

Marmalade are champions for young drivers – dedicated to offer safer, fairer, simpler solutions to get on the road.

Great savings on annual black box insurance for young drivers with no curfews! If you are a young driver follow the link below to discover more:

Discover More

Why choose CSIS?

Our customer service, and treating customers fairly is at the heart of what we do. Rated 'Excellent' for our service on Trustpilot. We are always happy to speak to you on the phone, and our policies include the following as standard:

  • Competitive premiums
  • Friendly, knowledgeable staff
  • Helpful phone service
  • A range of cover & options
  • Monthly & annual premium options
  • Immediate cover available




A reputation you can trust.

Don’t believe us? Just read through some of the many reviews we have from our happy customers.


Call our friendly sales team today on

01622 766960 

or email us at insurance(at)

Office Hours:
  • 8:30am - 5:30pm Mon-Fri
  • 9:00am - 1:00pm Sat



Civil Service Insurance Society, 1st Floor Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB Company Reg. No. 34117. CSIS is authorised and regulated by the Financial Conduct Authority, regulation number 304151. All information on this site is intended for permanent residents of the UK and Northern Ireland only. CSIS is a ‘Not for Profit’ organisation.