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Home Insurance

Feel secure with our home insurance

Whether you live in town or in a cottage in the countryside our comprehensive home policy will look after you if something goes wrong.

Our high levels of cover include 24hour Home Emergency, and our award winning service mean that you can trust CSIS to protect your possessions with care.

There are no administration fees and no interest payable on monthly direct debits (0%apr) with our home policies so talk to us now about cover and service you can trust.

If this insurance is not for your primary home please see our specialist policies for Let or 2nd Properties.

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Key Features and Benefits:

  • Buildings cover of up to £1million (may be increased if needed)
  • Contents cover of £100,000 (may be increased if needed)
  • New locks and keys if yours are lost or stolen
  • Cover under Buildings for searching for leaks
  • Cover for damage caused by events including Fire, Flood & Theft
  • Optional Accidental Damage cover available on Buildings and/or Contents
  • Optional Legal Expenses cover
  • Optional cover for personal possessions away from the home
  • Cover under Contents, Accident Cover - £10,000 if you die in an accident
  • Loss or damage to garden plants covered under Contents
  • UK based Claims Helpline 24 hours a day / 365 days a year

Losses due to wear and tear and damage by pets are not covered.

Automatic home insurance renewal

Many customers find automatic renewal is the easiest way to renew their home insurance.
If you pay for your insurance by direct debit, approximately 21 days before your home insurance renewal date we’ll write to you with your renewal schedule confirming the premium for the next 12 months. If you are happy, and none of your details have changed, you don’t need to do anything and your policy will automatically renew meaning you never run the risk of being uninsured.

Manual home insurance renewal

If you don’t pay by direct debit we will write to you approximately 21 days before your insurance renewal date with details of your renewal schedule confirming the premium for the next 12 months. This is your renewal invitation. Unlike automatic renewal, you must contact us and pay your premium, otherwise your cover will end on the renewal date, and you will not be insured. If you want to make the process easier, and make sure you remain covered you can call us at any time to be updated onto monthly payments and automatic renewal.

Your Zurich Home Solutions Excesses Explained

The "excess" is the amount you will be asked to pay towards a claim.

These amounts may vary: 

Please refer to your policy schedule for full details.

Make a Claim

To report a claim or accident:

Click here to report a claim to Zurich via the CSIS Claims Portal (opens in a new tab).
This is an online notification portal to help you register your property claim 24/7.

If you'd prefer to speak to someone about your claim or you require urgent assistance then please call Zurich Claims on 0800 923 4200 (Mon-Fri 9am-5pm and Saturday 10am-4pm).
Telephone support 24 hours a day.

However, if you require Emergency Assistance under Home Emergency Cover please call 0800 923 4202 and state you are a CSIS customer.

When you contact us:

You will need to be able to provide us with:

­Insurance Fraud

Fraudulent or exaggerated claims won't be paid, and may lead to cancellation of your policy.

Home Insurance is underwritten, and finance provided, by Zurich Insurance plc. Please note that all quotations are subject to Terms and Conditions. Please see below for full policy wording.

At CSIS we always strive to give you the best deal. We have found that by talking to you, rather than asking a standard set of questions, we may be able to offer additional discounts. We have therefore decided not to offer online quotations, but to offer a personal service.

If your policy is due for renewal within the next 30 days please call our friendly sales team on:

01622 766960

Mon to Fri, 8:30am - 6:00pm
Sat, 9:00am - 1:00pm

If your policy isn’t currently due for renewal CLICK HERE and we’ll contact you at the right time to see if we can save you money.

More about your cover